Welcome, and thank you for your interest in Sibly, Inc. (“Sibly,” “we,” or “us”) and our website at www.sibly.com (our “Website”); our mobile application (our “App”); and any related websites, networks, applications, and other services provided by us (collectively, with the Website and App, our “Service”). These Terms of Service and End User License Agreement, including Sibly’s Privacy Policy (collectively, the “Terms”) are a legally binding contract between you and Sibly regarding your use of our Service. Please read these Terms carefully.

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PLEASE NOTE THAT SIBLY ONLY PROVIDES AN ONLINE PLATFORM TO CONNECT USERS WITH COACHES FOR ONE-ON-ONE DIGITAL INTERFACING. SIBLY COACHES ARE NOT AUTHORIZED TO PROVIDE SERVICES REQUIRING PROFESSIONAL LICENSURE (E.G., PSYCHOTHERAPY OR PSYCHIATRY). DO NOT USE OUR SERVICE FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL OR PSYCHIATRIC EMERGENCY, YOU SHOULD IMMEDIATELY CALL "911" OR GO TO THE NEAREST OPEN CLINIC OR EMERGENCY ROOM. IF YOU ARE THINKING ABOUT SUICIDE OR ARE CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOURSELF OR OTHERS, YOU SHOULD IMMEDIATELY CALL “911” OR NOTIFY THE APPROPRIATE EMERGENCY MEDICAL PERSONNEL. 

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BY CLICKING “I ACCEPT,” COMPLETING THE REGISTRATION PROCESS, OR BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING OUR SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING SIBLY’S PRIVACY POLICY (TOGETHER, THE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE OUR SERVICE.

 

IF YOU SUBSCRIBE TO OUR SERVICE, YOUR SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS THE INITIAL TERM AT SIBLY’S THEN-CURRENT FEE FOR SUCH SERVICES UNLESS YOU OPT OUT OF THE AUTO-RENEWAL IN ACCORDANCE WITH SECTION 4.5 BELOW. 

 

PLEASE BE AWARE THAT SECTION 16 OF THIS AGREEMENT, BELOW, CONTAINS PROVISIONS GOVERNING HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED PRIOR TO THE DATE THIS AGREEMENT IS ACCEPTED. IN PARTICULAR, IT CONTAINS AN ARBITRATION AGREEMENT WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION.  UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS.  

 

ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO YOUR USE OF THE SERVICE WILL BE GOVERNED AND INTERPRETED BY AND UNDER THE LAWS OF THE STATE OF CALIFORNIA, CONSISTENT WITH THE FEDERAL ARBITRATION ACT, WITHOUT GIVING EFFECT TO ANY PRINCIPLES THAT PROVIDE FOR THE APPLICATION OF THE LAW OF ANY OTHER JURISDICTION.  THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS IS EXPRESSLY EXCLUDED FROM THIS AGREEMENT. 

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1. Service Overview.

   1. Sibly Service. Sibly provides an online platform to connect users with wellness coaches or “heroes” for one-on-one digital interfacing. Sibly coaches are trained in coaching through text to provide reflective listening, motivational interviewing, and wellness coaching. Sibly coaches are not authorized to provide services requiring professional licensure (e.g., psychotherapy or psychiatry). Sibly does not verify that its coaches are licensed or qualified health care professionals.. While we take certain steps to background check and provide skills training to our coaches, you acknowledge that we do not guarantee the verification of the degrees, qualifications, licensure, certification, credentials, or competence of any Sibly coach. Your interactions with Sibly coaches are not intended to defer or serve as a substitute for professional medical or mental health services. While our Service will help you communicate with a Sibly coach, Sibly makes no representation or warranty whatsoever as to the accuracy of the information you receive from a coach or whether you will find the coaching relevant, useful, correct, satisfactory or suitable to your needs.

   2. Medical or Psychiatric Emergency.  DO NOT USE OUR SERVICE FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL OR PSYCHIATRIC EMERGENCY, YOU SHOULD IMMEDIATELY CALL "911" OR GO TO THE NEAREST OPEN CLINIC OR EMERGENCY ROOM. IF YOU ARE THINKING ABOUT SUICIDE OR ARE CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOURSELF OR OTHERS, YOU SHOULD IMMEDIATELY CALL “911” OR NOTIFY THE APPROPRIATE POLICE OR EMERGENCY MEDICAL PERSONNEL.

   3. No Medical or Mental Health Services.  Our Service does not provide any medical or mental health treatment, diagnosis, or other services requiring professional licensure. Sibly is not a medical or mental health services provider or forum and does not engage in patient counseling, drug prescription, or the practice of medicine or other licensed health professions. Sibly coaching is different from therapy provided by a licensed health care professional. The content of our Service is not and should not be considered as a substitute for individual medical or mental health services or treatment by a qualified health care professional. While our Service may provide access to general wellness-related advice and information, our Service cannot and is not intended to provide medical or mental health advice or information. While you may be connected with a Sibly coach who is a qualified health care professional, the services provided by Sibly coaches do not require professional licensure and are not subject to such licensure.  YOU ACKNOWLEDGE THAT SOME OF THE CONTENT THAT IS PROVIDED ON THE SITE, (INCLUDING INFORMATION PROVIDED IN DIRCT RESPONSE TO YOUR QUESTIONS OR POSTINGS) MAY BE PROVIDED BY INDIVIDUALS IN THE MEDICAL OR LICENSED MENTAL HEALTH PROFESSIONS, HOWEVER, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PROVISION OF SUCH INFORMATION DOES NOT CREATE A PROFESSIONAL/PATIENT RELATIONSHIP, AND DOES NOT CONSTITUTE AN OPINION, MEDICAL ADVICE OR DIAGNOSIS OR TREATMENT OF ANY PARTICULAR CONDITION, BUT IS PROVIDED TO ASSIST YOU IN MEETING THE GOALS OF COACHING. SIBLY COACHES ARE NOT OPERATING UNDER ANY LICENSING AUTHORITY WHEN PROVIDING SERVICES AS COACHES THROUGH THE SERVICE, AND ARE NOT AUTHORIZED TO PROVIDE SERVICES REQUIRING PROFESSIONAL LICENSURE, SUCH AS PSYCHOTHERAPY THROUGH THE SERVICE. YOUR INTERACTIONS WITH THE COACHES ARE NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE ADVICE, DIAGNOSIS, OR TREATMENT.

   4. User’s Responsibility for Health. IT IS YOUR RESPONSIBILITY TO SEEK THE ADVICE OF A PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER FOR YOUR MEDICAL AND MENTAL HEALTH NEEDS. YOU SHOULD NEVER RELY ON OR MAKE HEALTH OR WELL-BEING DECISIONS BASED ON YOUR USE OF THIS SERVICE. UNDER NO CIRCUMSTANCES CAN SIBLY OR OUR SERVICE REPLACE MEDICAL OR MENTAL HEALTH SERVICES. YOU SHOULD NOT CHANGE YOUR TREATMENT OR CARE PLAN, MEDICATION OR THERAPY BASED ON INFORMATION YOU RECEIVED THROUGH THE SERVICE OR FROM ONE OF OUR COACHES. CONVERSATIONS WITH OUR COACHES ARE NOT A SUBSTITUTE FOR CARE PROVIDED BY YOUR HEALTH CARE PROVIDER. ALWAYS SEEK THE ADVICE OF YOUR QUALIFIED HEALTH CARE PRACTITIONER REGARDING YOUR MEDICAL CONDITION OR THE USE (OR FREQUENCY) OF ANY MODALITY OF THERAPY, MEDICATION, MEDICAL DEVICE OR OTHER TREATMENT. Never disregard, avoid, or delay obtaining medical advice from a qualified health care professional because of something you read on our Service. INFORMATION PROVIDED BY OUR COACHES IS OFFERED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A RECOMMENDATION OR ENDORSEMENT OF ANY MODALITY OF THERAPY, DRUG, DEVICE OR OTHER TREATMENT OR A REPRESENTATION THAT A PARTICULAR MODALITY OF THERAPY, DRUG, DEVICE OR OTHER TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU. QUESTIONS REGARDING ANY MODALITY OF THERAPY, DRUG, DEVICE OR OTHER TREATMENT SHOULD ALWAYS BE DIRECTED TO YOU HEALTHCARE PROVIDER.  If you receive advice from a qualified healthcare provider which conflicts with anything contained in our Service, you should adhere to the advice from the qualified healthcare provider and consult them before continuing use of our Service. 

   5. Physician-Patient Privilege and Doctor-Patient Confidentiality. NO PATIENT OR LICENSED MEDICAL PROFESSIONAL RELATIONSHIP, PHYSICIAN-PATIENT PRIVILEGE, OR DOCTOR-PATIENT CONFIDENTIALITY IS CREATED BY USING INFORMATION AND/OR SERVICES PROVIDED BY OR THROUGH THE USE OF OUR SERVICE OR THROUGH ANY OTHER COMMUNICATIONS FROM US. However, communications on our Service are covered by our Privacy Policy.

   6. Service Content. To the fullest extent permitted by law, Sibly makes no representation or warranties about the accuracy, completeness, or suitability of our Service for any purpose. Sibly is not liable or responsible for the accuracy, reliability, effectiveness, or correct use of information you receive through our Service or any consequences of your reliance on any advice or information received on our Service. Reliance on any information provided by Sibly, Sibly coaches, employees, or other visitors to our Service or affiliates of Sibly is solely at your own risk.

2. Accounts and Registration. 

   1. Account Creation.  To access most features of our Service, you must register for an account
      (“Account”) with a username and password. When you register for an Account, you may be required to provide us with information about yourself, including your name, street address, email address, phone number and date of birth. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. For more information on how we use and disclose this information, please see our Privacy Policy.  If you provide any information that is untrue, inaccurate, not current or incomplete, or Sibly has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Sibly has the right to suspend or terminate your Account and refuse any and all current or future use of our Service. 

   2. Certain Restrictions.  The rights granted to you in the Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit our Service or any portion of our Service, (b) you shall not frame or utilize framing techniques to enclose any trademark, logo, or other our Service (including images, text, page layout or form) of Sibly; (c) you shall not use any metatags or other “hidden text” using Sibly’s name or trademarks; (d) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of our Service except to the extent the foregoing restrictions are expressly prohibited by applicable law; (e) you shall not use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to “scrape” or download data from any web pages contained in our Service (except that we grant the operators of public search engines revocable permission to use spiders to copy materials from our Service for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (f) you shall not access our Service in order to build a similar or competitive website, application or service; (g) except as expressly stated herein, no part of our Service may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; and (h) you shall not remove or destroy any copyright notices or other proprietary markings contained on or in our Service. Any future release, update or other addition to our Service shall be subject to the Terms.  Sibly, its suppliers and service providers reserve all rights not granted in the Terms.  Any unauthorized use of our Service terminates the licenses granted by Sibly pursuant to the Terms.

   3. Account Eligibility.  You must be at least 18 years old to use our Service. By agreeing to these Terms, you represent and warrant to us that: (i) you are at least 18 years old; (ii) you have not previously been suspended or removed from our Service; (iii) your registration and your use of our Service is in compliance with any and all applicable laws and regulations, and (iv) you are using the Service in your individual capacity, and not on behalf of an entity, organization, or company.

   4. Account Responsibilities.  You are solely responsible for maintaining the confidentiality of your Account username and password and for locking your device and/or logging out of the App to protect the privacy of the information on your device. You accept full responsibility for all activities that occur under your Account. You agree to immediately notify Sibly of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security at care@sibly.com Sibly cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

   5. No Ownership or Interests.  Notwithstanding anything to the contrary herein, you acknowledge and agree that you shall have no ownership or other property interest in your Account, and you further acknowledge and agree that all rights in and to your Account are and shall forever be owned by and inure to the benefit of Sibly.

3. License

   1. Limited License. Subject to your complete and ongoing compliance with all the Terms, Sibly grants you: (i) a limited, non-exclusive, non-transferable, sub-licensable, revocable license to install one copy of our App downloaded from a legitimate marketplace, and to use such App so installed solely in object code format and solely for your personal use for lawful purposes, on mobile devices that you own or control, and (ii) permission to access and use our Service for your personal use.

   2. License Restrictions. Except if, and solely to the extent that, such a restriction is impermissible under applicable law, by using our Service, you agree not to engage in any prohibited conduct as stated in Section 8.  If you access or download our App through the Apple App Store (“iOS App”), you will only use the iOS App (i) on an Apple-branded product that runs Apple’s proprietary operating system (e.g., iOS) and (ii) as permitted by Section 7.4. Sibly, its suppliers and service providers reserve all rights not granted in the Terms. Sibly may terminate your license for any unauthorized use of our Service or breach of this Agreement.

   3. Updates.  You understand that our Service may evolve over time.  As a result, Sibly may require you to accept updates to our Service that you have installed on your computer or mobile device.  You acknowledge and agree that Sibly may update our Service with or without notifying you.  You may need to update third-party software from time to time in order to use our Service. The terms App and Service, as used herein, includes any update or modification to our App or Service made available to you by Sibly, unless Sibly provides separate terms. Unless otherwise stated at the time of download, any future release, update or other addition to our Service shall be subject to then current version of these Terms.

   4. Feedback. If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to our Service (“Feedback”), then you hereby grant Sibly an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve our Service and create other products and services.

4. Payment Terms.

   1. General Payment Terms.  Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars and, unless otherwise stated, are non-refundable.

   2. Prices. We offer paid subscriptions to certain features of our Service (“Subscription Services”) and any applicable fees for the Subscription Services (“Subscription Fees”) are set forth on our Website and in our App, and may be updated by Sibly from time to time. Sibly may change the fees for any feature of our Service, including additional fees or charges, provided that Sibly gives you advance notice of changes before they apply. Sibly, at its sole discretion, may make promotional offers with different features and different pricing to any of our customers. These promotional offers, unless made to you, will have no bearing whatsoever on this contract.

   3. Sponsoring Entities. Sibly works with third party entities, including employers, which may pay for or sponsor some or all of the cost of certain users’ Subscription Fees (each a “Sponsoring Entity”). If your subscription is sponsored by a Sponsoring Entity, any applicable adjustments to our standard pricing will be reflected in your bill for the Subscription Services. In the event that Sibly discontinues its relationship with your Sponsoring Entity, your Sponsoring Entity ceases to pay for their portion of your Subscription Fees, or you cease to be affiliated with the Sponsoring Entity, you may be required purchase a subscription to, or pay additional fees, for continued access to the Subscription Services.  

   4. Payment Terms; Authorization. You authorize Sibly to charge all sums charged to your Account as described in these Terms at the time a fee or charge is due and payable.  If you pay any fees with a credit card (“Payment Provider”), Sibly or its payment processor may seek pre-authorization of your credit card prior to your purchase to verify that the credit card is valid and has the necessary funds or credits applicable to cover your purchase. Your Payment Provider agreement governs your use of the designated credit card, and you should refer to that agreement and not the Terms to determine your rights and liabilities.  By providing Sibly with your credit card number, you agree that Sibly is authorized to immediately invoice your Account for all fees and charges due and payable to Sibly hereunder and that no additional notice or consent is required. You agree to immediately notify Sibly of any change in your billing address or the credit card used for payment hereunder.  Sibly reserves the right at any time to change its prices and billing methods, either immediately upon posting on our Service or by e-mail delivery to you.

   5. Taxes.  Sibly’s fees are net of any applicable Sales Tax.  If any Services, or payments for any Services, under the Terms are subject to Sales Tax in any jurisdiction and you have not remitted the applicable Sales Tax to Sibly, you will be responsible for the payment of such Sales Tax and any related penalties or interest to the relevant tax authority, and you will indemnify Sibly for any liability or expense we may incur in connection with such Sales Taxes.  Upon our request, you will provide us with official receipts issued by the appropriate taxing authority, or other such evidence that you have paid all applicable taxes.  For purposes of this section, “Sales Tax” shall mean any sales or use tax, and any other tax measured by sales proceeds, that Sibly is permitted to pass to its customers, that is the functional equivalent of a sales tax where the applicable taxing jurisdiction does not otherwise impose a sales or use tax.

   6. Withholding Taxes.  You agree to make all payments of fees to Sibly free and clear of, and without reduction for, any withholding taxes.  Any such taxes imposed on payments of fees to Sibly will be your sole responsibility, and you will provide Sibly with official receipts issued by the appropriate taxing authority, or such other evidence as we may reasonably request, to establish that such taxes have been paid.

   7. Subscription Service; Automatic Renewal. If you activate or update Subscription Services through our Service, you authorize Sibly to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your Account, all accrued sums on or before the payment due date for the accrued sums.  YOUR SUBSCRIPTION WILL CONTINUE INDEFINITELY UNTIL TERMINATED IN ACCORDANCE WITH THE TERMS. After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically commence on the first day following the end of such period (each a “Renewal Commencement Date”) and continue for an equivalent period, at Sibly’s then-current price for such subscription. You agree that your Account will be subject to this automatic renewal feature unless you cancel your subscription  prior to the scheduled automatic payment. IF YOU DO NOT WISH FOR YOUR SUBSCRIPTION TO RENEW AUTOMATICALLY, OR IF YOU WISH TO CHANGE OR TERMINATE YOUR SUBSCRIPTION, PLEASE go to the payment and subscription settings in the app and select the option to "stop subscription". If you cancel your subscription, you will no longer be able to interface with the Sibly coach and you will no longer receive reports from the Service  and your subscription will not be renewed after your then-current term expires.  If you cancel your subscription, you will receive a prorated refund of any portion of the subscription fee paid for the then-current subscription period.  Please allow up to 5 days for this refund to process.  If you believe you are eligible for a refund and have not yet received it, please contact use at care@sibly.com.   Upon renewal of your subscription, if Sibly does not receive payment from your Payment Provider, (i) you agree to pay all amounts due on your Account upon demand, and/or (ii) you agree that Sibly may either terminate or suspend your subscription and continue to attempt to charge your Payment Provider until payment is received (upon receipt of payment, your Account will be activated and for purposes of automatic renewal, your new subscription commitment period will begin as of the day payment was received).

   8. Delinquent Accounts. Sibly reserves the right to suspend or terminate your Subscription Services for any Account for which any amount is due but unpaid. In addition to the amount due for the Subscription Service, such Accounts will be charged with fees or charges that are incidental to any chargebacks or collection of any such unpaid amounts including collection fees.

   9. Disputes. You must notify us in writing within seven (7) days after receiving your credit card statement, if you dispute any of our charges on that statement or such dispute will be deemed waived.  Billing disputes should be notified to the following address: care@sibly.com.

5. Ownership; Proprietary Rights.

   1. Sibly Property. Our Service is owned and operated by Sibly. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“Materials”) provided by Sibly are protected by intellectual property and other laws. All Materials included in our Service are the property of Sibly or our third-party licensors. Except as expressly authorized by Sibly, you may not make use of the Materials. Sibly reserves all rights to the Materials not granted expressly in these Terms.

   2. Trademarks. Sibly and other related graphics, logos, service marks and trade names used on or in connection with our Service are the trademarks of Sibly and may not be used without permission in connection with any third-party products or services.  Other trademarks, service marks and trade names that may appear on or in our Service are the property of their respective owners.

   3. Other Content.  Except with respect to User Content as defined in Section 6, you agree that you have no right or title in or to any content that appears on or in our Service.

6. User Content. 

   1. User Content Generally. Certain features of our Service may permit users to upload content to our Service, including messages, photos, images, data, text, and other types of works (“User Content”) and to make your User Content available through messages on our Service. You retain any copyright and other proprietary rights that you may hold in the User Content that you provide to our Service.

   2. Limited License Grant to Sibly. By submitting User Content, you grant Sibly a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed, for the purpose of sending messages and communicating through the Service and operating and maintaining the Service.

   3. User Content Representations and Warranties. We expressly disclaim any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of posting or publishing User Content. By submitting, posting, publishing or sharing User Content, you affirm, represent, and warrant each of the following statements: 

   4. You are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize Sibly to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by Sibly, the Service, and these Terms.

   5. Your User Content, and the use of your User Content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person.

   6. Your User Content is accurate and up to date, is not fraudulent, misleading, unlawful, inappropriate, or obscene, and does not violate any law or regulation, or constitute false advertising or any other unfair business practice.

   7. User Content Disclaimer. We are under no obligation to edit or control User Content, and will not be in any way responsible or liable for User Content. Sibly may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms, contains personally identifiable information, violates our policies for use of the Service or is otherwise objectionable. If User Content does not conform to these Terms, we may determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, Sibly does not permit copyright-infringing activities on the Service.

   8. Monitoring Content. Sibly does not control and does not have any obligation to monitor: (i) submitted content; (ii) any content made available by third parties or coaches; or (iii) the use of the Service by its users. You acknowledge and agree that Sibly reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time, Sibly chooses, in its sole discretion, to monitor the content, Sibly nonetheless assumes no responsibility or liability for the content or any loss or damage of any kind incurred as a result of the use of such content. During monitoring, information may be examined, recorded, copied and used in accordance with our Privacy Policy.

   9. Backups.  You are solely responsible for maintaining backups of your User Content outside the Service, and Sibly will have no liability whatsoever to you arising out of or in connection with any loss, compromise, or corruption of any data you may submit, receive, transmit, or store through the Service. Once you terminate your Account, you may no longer have access to retrieve or obtain any of your User Content.

7. Third-Party Terms 

   1. Third-Party Websites, Applications & Ads. Our Service may contain links to third-party websites (“Third-Party Websites”) and applications (“Third-Party Applications”) and advertisements for third parties (“Third-Party Ads”).  When you click on a link to a Third-Party Website, Third-Party Application or Third-Party Ad, we may not warn you that you have left our App, Website, or Service and are subject to the terms and conditions (including privacy policies) of another website or destination.  Such Third-Party Websites, Third-Party Applications and Third-Party Ads are not under the control of Sibly. Sibly is not responsible for any Third-Party Websites, Third-Party Applications or Third-Party Ads. Sibly provides these Third-Party Websites, Third-Party Applications and Third Party Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Websites, Third-Party Applications or Third-Party Ads, or their products or services.  You use all links in Third-Party Websites, Third-Party Applications and Third-Party Ads at your own risk. When you leave our App, Website, or Service, our Terms and policies no longer govern.  You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Websites or Third-Party Applications, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party. 

   2. Carrier Services and Fees.  Your use of our Service may be subject to separate third party terms of service and fees of your mobile network operator (“Carrier(s)”). Sibly does not provide you with the equipment to use our App. You are responsible for complying with any third party terms of service and paying all fees charged by third parties to access and use our App (e.g., charges by Carriers). Without limiting the foregoing, you are solely responsible for the payment of all applicable fees associated with any Carrier service plan you use in connection with your use of our Service (such as data, SMS, MMS, roaming, and other applicable fees charged by the Carrier). Accordingly, you should use care in selecting a service plan offered by your Carrier.

   3. App Stores.  You acknowledge and agree that the availability of our App and Services is dependent on the third party from whom you received the license for our App (e.g., Google Play) (“App Store”).  You acknowledge that the Terms are between you and Sibly and not with the App Store.  Sibly, not the App Store, is solely responsible for our Service, including our App, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement. You also agree to pay all fees (if any) charged by the App Store in connection with our Service, including our App.  You agree to comply with, and your license to use our App is conditioned upon your compliance with, all applicable third-party terms of agreement (e.g., the App Store’s terms and policies) when using our Service, including our App. You acknowledge that the App Store (and its subsidiaries) are third-party beneficiaries of the Terms and will have the right to enforce them.

   4. Accessing and Downloading our App from the Apple App Store.  The following applies to any iOS App accessed through or downloaded from the Apple App Store: 

      • You acknowledge and agree that (i) the Terms are concluded between you and Sibly only, and not Apple, and (ii) Sibly, not Apple, is solely responsible for the iOS App and content thereof. Your use of the iOS App must comply with the App Store Terms of Service. 

      • You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iOS App. 

      • In the event of any failure of the iOS App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the iOS App to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS App. As between Sibly and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Sibly. 

      • You and Sibly acknowledge that, as between Sibly and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the iOS App or your possession and use of the iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

      • You and Sibly acknowledge that, in the event of any third-party claim that the iOS App or your possession and use of that iOS App infringes that third party’s intellectual property rights, as between Sibly and Apple, Sibly, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by the Terms. 

      • You and Sibly acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of the Terms as related to your license of the iOS App, and that, upon your acceptance of the terms and conditions of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms as related to your license of the iOS App against you as a third-party beneficiary thereof. 

      • Without limiting any other terms of the Terms, you must comply with all applicable third-party terms of agreement when using the iOS App.

8. Prohibited Conduct. BY USING THE SERVICE YOU AGREE NOT TO: 

   1. Hacking or Interfering.  You agree that you will not, under any circumstances:

      1. Use automation software, bots, hacks, mods or any unauthorized software designed to modify or interfere with any our Service;

      2. Interfere with or damage our Service, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information, or similar methods or technology;

      3. Modify or cause to be modified any files that are a part of our Service;

      4. Disrupt, overburden, or aid or assist in the disruption or overburdening of: (i) any computer or server used to offer or support our Service; or (ii) the enjoyment of our Service by any other person;

      5. Institute, assist, or become involved in any type of attack, including, but not limited to, distribution of a virus, denial of service attacks upon our Service, or other attempts to disrupt our Service or any other person’s use or enjoyment of our Service; 

      6. Attempt to gain unauthorized access to our Service, accounts registered to others, or to the computers, servers or networks connected to our Service by any means other than the user interface provided by Sibly, including, but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device or software that is part of our Service;

      7. Access, tamper with or use non-public areas of our Service, Sibly’s computer systems, or the technical delivery systems of Sibly’s providers;

      8. Attempt to probe, scan, or test the vulnerability of any Sibly system or network, or breach any security or authentication measures;

      9. Disrupt or interfere with the security of, or otherwise cause harm to, our Service, systems, resources, accounts, passwords, servers or networks connected to or accessible through our Service or any affiliated or linked sites; 

      10. Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Sibly or any of Sibly’s providers or any other third party (including another User) to protect our Service; or

      11. Report false emergencies relating to yourself, others, or vulnerable populations including children, elders, or people with disabilities.  

   2. Commercial Activities.  You agree that you will not, under any circumstances (except to the extent expressly authorized by the Terms):

      1. Reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purpose any portion of our Service (including your Account), or access to or use of our Service;

      2. Upload, post, e-mail, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;

      3. Use our Service or any part thereof for any commercial purpose, including, but not limited to communicating or facilitating any commercial advertisement or solicitation; 

      4. Engage in any chain letters, contests, junk email, pyramid schemes, spamming, surveys or other duplicative or unsolicited messages (commercial or otherwise); or

      5. Market any goods or services for any business purposes.

   3. Unauthorized Use or Access. You agree that you will not, under any circumstances:

      1. Modify, translate, adapt, merge, or make derivative works of any part of our Services;

      2. Interfere or attempt to interfere with the proper functioning of our Service or connect to or use our Service in any way not expressly permitted by the Terms;

      3. Systematically retrieve data or other content from our Service to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, spiders, or otherwise;

      4. Use, display, mirror or frame our Service, or any individual element within our Service, Sibly’s name, any Sibly trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Sibly’s express written consent;

      5. Use any unauthorized software that accesses, intercepts, “mines” or otherwise collects information from or through our Service or that is in transit from or to our Service, including, but not limited to, any software that reads areas of RAM or streams of network traffic used by our Service;

      6. Intercept, examine or otherwise observe any proprietary communications protocol used by a client, a server or our Service, whether through the use of a network analyzer, packet sniffer or other device;

      7. Make any automated use of our Service, or take any action that imposes or may impose (in Sibly’s sole discretion) an unreasonable or disproportionately large load on the infrastructure for our Service;

      8. Bypass any robot exclusion headers or other measures Sibly takes to restrict access to our Service, or use any software, technology or device to send content or messages, scrape, spider or crawl our Service, or harvest or manipulate data;

      9. Use, facilitate, create, or maintain any unauthorized connection to our Service, including, but not limited to: (i) any connection to any unauthorized server that emulates, or attempts to emulate, any part of our Service; or (ii) any connection using programs, tools or software not expressly approved by Sibly;

      10. Reverse compile, reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used to provide our Service, or to obtain any information from our Service;

      11. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through our Service;

      12. Upload, post, e-mail, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

      13. Solicit or attempt to solicit personal information from Sibly’s coaches, contractors or employees, or other users of our Service;

      14. Use our Service to collect, harvest, transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers; 

      15. Forge any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting, or in any way use our Service to send altered, deceptive or false source-identifying information; or

      16. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including, but not limited to, clear GIFs, 1x1 pixels, web bugs, cookies or other similar devices (sometimes referred to as “spyware,” “passive collection mechanisms” or “pcms”).

   4. General.  In connection with your use of our Service, you shall not:

      1. Make available any content that (i) is unlawful, tortious, defamatory, vulgar, obscene, libelous, or racially, ethnically or otherwise objectionable; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening, or promotes violence or actions that are threatening to any other person; or (v) promotes illegal or harmful activities; 

      2. Harm minors in any way;

      3. Impersonate any person or entity, including, but not limited to, Sibly personnel, or falsely state or otherwise misrepresent your affiliation with a person or entity;

      4. Make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements);

      5. Make available any content that infringes the rights of any person or entity, including without limitation, any patent, trademark, trade secret, copyright, privacy, publicity or other proprietary or contractual rights;

      6. Intentionally or unintentionally violate any applicable local, state, national or international law or regulation, or any order of a court;

      7. Stalk or otherwise harass Sibly’s coaches, contractors or  employees, or any other user of our Service; 

      8. Advocate, encourage or assist any third party in doing any of the foregoing activities in this Section; 

      9. Post or send violent (i.e depiction of blood or physical injury), nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos or other content via the service; or

      10. Use the Service for sexual gratification.

9. Indemnification.  You agree to indemnify and hold Sibly, its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (collectively, the “Sibly Party or Parties”) harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of: (a) User Content; (b) your violation of the Terms; (c) your violation of any rights of another party, including any users; or (d) your violation of any applicable laws, rules or regulations.  Sibly reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to fully cooperate with Sibly in asserting any available defenses. You agree not to settle any matter without the prior written consent of Sibly. Sibly will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. This provision does not require you to indemnify any of the Sibly Parties for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with our App, Website, or any portion of our Service provided hereunder. You agree that the provisions in this Section will survive any termination of your Account, the Terms or your access to our Service.

10. Disclaimer of Warranties and Conditions.

    1. As Is. YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF OUR SERVICE IS AT YOUR SOLE RISK, AND OUR SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS.  SIBLY PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT ARISING FROM USE OF OUR SERVICE.

       1. SIBLY PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION THAT: (1) OUR SERVICE WILL MEET YOUR REQUIREMENTS; (2) YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (3) THE RESULTS THAT MAY BE OBTAINED FROM USE OF OUR SERVICE WILL BE ACCURATE OR RELIABLE.

       2. ANY CONTENT DOWNLOADED FROM OR OTHERWISE ACCESSED THROUGH OUR SERVICE IS ACCESSED AT YOUR OWN RISK, AND YOU SHALL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY, INCLUDING, BUT NOT LIMITED TO, YOUR COMPUTER SYSTEM AND ANY DEVICE YOU USE TO ACCESS OUR SERVICE, OR ANY OTHER LOSS THAT RESULTS FROM ACCESSING SUCH CONTENT.  

       3. WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, We do not warrant the accuracy, completeness or usefulness of ANY information THAT IS ACCESSIBLE THROUGH THE SERVICE OR PROVIDED BY A COACH THROUGH THE SERVICE AND Any reliance you place on such information is strictly at your own risk. ALTHOUGH The Service may provide information about health and wellness and/OR certain health conditions, the Service IS NOT providing any kind of medical OR MENTAL HEALTH advice or recommendation, and should not be relied on as the basis for any clinical decision or action. YOU should not use the information contained on the Service for diagnosing, TREATING OR MANAGING MENTAL ILLNESS, health problemS or diseaseS. Medical advice should always be sought from a licensed, qualified medical practitioner. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, We disclaim all liability and responsibility arising from any reliance placed on such INFORMATION by you. In no event will Sibly be liable for any death or bodily injury that you suffer, or that you cause to any third party, in connection with your use of the Service or any activity you undertake in connection with your receipt of coaching through the service.

       4. OUR SERVICE MAY BE SUBJECT TO DELAYS, CANCELLATIONS AND OTHER DISRUPTIONS.  SIBLY MAKES NO WARRANTY, REPRESENTATION, OR CONDITION WITH RESPECT TO SERVICES, INCLUDING BUT NOT LIMITED TO, THE QUALITY, EFFECTIVENESS, REPUTATION AND OTHER CHARACTERISTICS OF SERVICES.

       5. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SIBLY OR THROUGH OUR SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

       6. FROM TIME TO TIME, SIBLY MAY OFFER NEW “BETA” FEATURES OR TOOLS WITH WHICH ITS USERS MAY EXPERIMENT.  SUCH FEATURES OR TOOLS ARE OFFERED SOLELY FOR EXPERIMENTAL PURPOSES AND WITHOUT ANY WARRANTY OF ANY KIND, AND MAY BE MODIFIED OR DISCONTINUED AT SIBLY’S SOLE DISCRETION.  THE PROVISIONS OF THIS SECTION APPLY WITH FULL FORCE TO SUCH FEATURES OR TOOLS.

    2. No Liability for Conduct of Third Parties.  YOU ACKNOWLEDGE AND AGREE THAT SIBLY PARTIES ARE NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD SIBLY PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING OPERATORS OF EXTERNAL SITES, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES RESTS ENTIRELY WITH YOU.

    3. No Liability for Conduct of Other Users.  YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS THROUGH THE SERVICE. YOU UNDERSTAND THAT SIBLY DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF COACHES OR OTHER USERS OF OUR SERVICE. 

    4. Exclusion of Warranties.  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, REPRESENTATIONS OR CONDITIONS, THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY IN FULL TO YOU. WHERE LEGISLATION IN A JURISDICTION IMPLIES IN THE TERMS ANY CONDITION OR WARRANTY THAT CANNOT BE EXCLUDED,SIBLY’S LIABILITY FOR BREACH THEREOF SHALL BE LIMITED AT SIBLY’S OPTION TO ONE OR MORE OF THE FOLLOWING: (a) WHERE THE BREACH OF THE CONDITION OR WARRANTY RELATES TO GOODS, THE REPLACEMENT OR REPAIR OF THE GOODS, THE SUPPLY OF EQUIVALENT GOODS OR PAYMENT OF THE COST OF DOING SO; AND (b) WHERE THE BREACH OF THE CONDITION OR WARRANTY RELATES TO SERVICES, THE SUPPLY OF SERVICES AGAIN, OR THE PAYMENT OF THE COST OF HAVING THEM SUPPLIED AGAIN.”

11. Limitation of Liability.

    1. Disclaimer of Certain Damages.  YOU UNDERSTAND AND AGREE THAT IN NO EVENT SHALL SIBLY PARTIES BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SERVICE, OR DAMAGES OR COSTS DUE TO LOSS OF PRODUCTION OR USE, BUSINESS INTERRUPTION, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, WHETHER OR NOT SIBLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE TERMS, OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF OUR SERVICE, ON ANY THEORY OF LIABILITY, RESULTING FROM: (1) THE USE OR INABILITY TO USE OUR SERVICE; (2) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED FOR TRANSACTIONS ENTERED INTO THROUGH OUR SERVICE; (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (4) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SERVICE; OR (5) ANY OTHER MATTER RELATED TO OUR SERVICE, WHETHER BASED ON WARRANTY, COPYRIGHT, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY.  THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF A SIBLY PARTY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY A SIBLY PARTY’S NEGLIGENCE; OR FOR (B) ANY INJURY CAUSED BY A SIBLY PARTY’S FRAUD OR FRAUDULENT MISREPRESENTATION. 

    2. Cap on Liability.  UNDER NO CIRCUMSTANCES WILL SIBLY PARTIES BE LIABLE TO YOU FOR MORE THAN THE GREATER OF (A) THE TOTAL AMOUNT PAID TO Sibly by you during the one-month period prior to the act, omission or occurrence giving rise to such liability and (B) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES. THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF A SIBLY PARTY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY A SIBLY PARTY’S NEGLIGENCE; OR FOR (B) ANY INJURY CAUSED BY A SIBLY PARTY’S FRAUD OR FRAUDULENT MISREPRESENTATION.

    3. User Content.  EXCEPT FOR SIBLY’S OBLIGATIONS TO PROTECT YOUR PERSONAL DATA AS SET FORTH IN THE SIBLY’S PRIVACY POLICY, SIBLY ASSUMES NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY CONTENT (INCLUDING, BUT NOT LIMITED TO, USER CONTENT), USER COMMUNICATIONS OR PERSONALIZATION SETTINGS.

    4. Basis of the Bargain.  THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SIBLY AND YOU.